I had some trouble with my MacBook Pro that required an appointment with someone from the Genius Bar at the Apple Store. The "geniuses", as they are called, at the Genius Bar, are Apple's in-store technical support specialists. They provide tech support for everything from Macs to iPhones to iPads to iPods. To get a chance to show them your problem and hopefully get it fixed, you do the following:
- Make a Genius Bar appointment online.
- Go to the store at the appointed time.
- Check in with an Apple employee.
- Wait for them to call your name.